Terms & Conditions

This is an important section of the site explaining the terms and conditions that you are agreeing to when you use and shop from www.optisavers-online.co.uk website.

Placing an order

When you place an order from Optisavers, you will receive an email confirming receipt of your order and all additional details. We recommend to print this out or save this email as proof of purchase. If there is a problem with your order Optisavers will email you via the address supplied by yourself. By placing an order on this website you acknowledge this mechanism of concluding agreements with Optisavers. This is a binding agreement therefore you should fully, accurately and truthfully complete the ordering system. Orders can only be accepted from residents in mainland U.K and Ireland.

The prices stated on the website include Tax. Any delivery charges will be displayed to you prior to completion of any order.

Optisavers may not be bound by its acceptance of your offer if there is an error in any advertisement or representation made by Optisavers associated with it, but not limited to, any pricing error on the website.

As your order is processed you will be informed via email or telephone if any of the products are out of stock or not available. If the item you order is out of stock we will back order for you. This means that as soon as the product is back in stock the order will be confirmed and despatched. We will always email you with the option to cancel your order if you would rather not wait.

Optisavers shall bear the risk of any damage to or theft or loss of products during transport. The risk will pass to you at the moment of delivery.

Colour Reproduction:

We have made every effort to reproduce colours on this site as accurately as possible. However, different computers reproduce colours slightly differently therefore exact colour matches are not yet possible over the internet.

This means that when you order a frame, colours may differ slightly from what you see on the pictures.
If you are not satisfied with the colour of the frame you have ordered we offer a quick and easy exchange policy. (See Returns for more information.)

Force Majeure

Neither Optisavers nor yourself will be obliged to fulfill any contractual obligation if either of us are prevented from doing so due to a circumstance outside our respective control including but not limited to postal strikes, electrical failure, transport interruption etc (‘force majeure’). For purposes of any Agreement and in addition to the above definition and any cases inplied by law, Force Majeure will be defined as any and all external causes, whether foreseen or unforeseen, which are beyond Optisavers’ control, but as a consequence of which Optisavers is unable to fulfill its obligations. Such will include strikes.

While a Force Majeure continues to operate Optisavers and you may suspend their respective obligations under any Agreement. If this period of suspension lasts over 2 months, either party will be entitled to treat any order accepted by Optisavers as terminated without further obligation to the other.

If Optisavers has already fulfilled its obligations under any Agreement in part when the Force Majeure occurs, Optisavers will be entitled to charge you for that fulfilled part.

Once a Force Majeure is operating if you have paid for a product yet to be dispatched to you, Optisavers shall return to you the amount paid.


Your Credit/Debit card will not be charged until your order has been processed, but prior to despatch.

Customer Obligations for Contact Lenses

You agree that you have a valid contact lens prescription which is not more than 12 months old and which has been issued by a registered optician or contact lens practitioner.

The data you provide to Optisavers concerning the condition of your eyes must correspond to the data to be found on your current prescription issued by a registered optician or medical practitioner prior to placing your order.

You undertake to comply with all the instructions for use to be found on the users instructions accompanying contact lenses and any related products.

You agree that even if you have a valid contact lens prescription, you have previously worn contact lenses, you have had a contact lens fitting with a qualified optician and have not experienced any discomfort during contact lens use. You also agree that you know of no reason why such lenses would not be appropriate for you.

You agree that the order placed through this website represents a request for contact lenses by you, which fulfills the needs of you, yourself and no other person.

You warrant that you are aged 18 years and over.

Warranty for Contact Lenses

Optisavers warrants that the products to be delivered comply with the agreement between Optisavers and yourself and with the specifications in your prescription. However, Optisavers may not be held responsible if your eyes do not tolerate any contact lenses or any related products ordered by you.

If it becomes evident within 30 days of delivery that the contact lenses you have ordered fail to meet the Warranty you should return them immediately to the address on the Returns page. You may request that Optisavers replace the contact lenses concerned instead of issuing a refund.

The Warranty will not apply if a defect has arisen due to any improper use by you of the contact lenses and any related products or if you or a third party wihtout Optisavers written permission, modified them or attempted to modify them or used them for purposes for which they are not intended.

The Warranty does not affect your common law or statutory rights.

Payment Information

We accept payment by Visa/Mastercard/Switch/Solo/Maestro or any other credit card identified on our site.

Credit and charge card payments are subject to validation and authorisation by the card issuer and we will not be liable for any non-delivery or delay if a card issuer refuses to authorise payment.

You may also pay for goods by sterling cheque drawn on a U.K clearing bank but the goods will not be despatched until the cheque has cleared.

Transmission of your debit or credit card number and other details in relation to payment will be at your own risk. We cannot accept responsibility or liabilty for failures in transmission of information delection, non-delivery or failure to store any communications by you.

Despatch of Goods

We will deliver the goods to the address which you have supplied us at the time you make your purchase within 28 days.

We will endeavor to ensure that the goods are delivered by any delivery date estimated by us but we cannot guarantee that goods will be delivered by that date. You agree that we will not be liable to you for any loss, damage or charge incurred because of the late delivery of goods.

The risk of damage to the goods passes to you once they are delivered to the address specified in your instructions.


If the glasses are faulty you may return them within 14 days for repair, replacement, exchange (once only) or refund.

The risk of damage to any goods you return will remain with you until the goods have been delivered to our premises and accepted by us.

Goods must be returned with all packaging and labels intact and in the sane condition as received by you. We will then reimburse the card in which the order was placed with.

We do not refund postage costs.

Whilst Optisavers Opticians have taken every reasonable precaution and care in compiling this website, the website is only based on as “as is” basis. In particular, medical information included on the site is general and not case specific. You should not rely on this information as diagnosis for treatment of any issues you may have or as a replacement for seeking advice from a Registered Optometrists or General Medical Practitioner or another qualified person. (All our branches have friendly qualified staff that are always happy to help with your eye care needs.) Optisavers Ltd nor its contributors warrant that use of this website will be uniterrupted or error free.

Your use of this website and the materials contained in it are done so entirely at your own risk. Optisavers does not accept liability for losses or damages, whether direct or indirect, that you may suffer as a result of your use of this website including but not limited to computer service or system failure, access delays or interruptions, data non-delivery or mis-delivery, computer viruses or other harmful components, breaches of security or unauthorised use of the system arising from “hacking” or otherwise.

Except in respect of death or personal injury caused by Optisavers negligence, Optisavers shall not be liable to you by reason of any representation, unless fraudulent, or any implied warranty, condition or other term, or any duty at common law or under any express terms contained in it, for any direct, indirect, special, incidential or consequential loss or damage (whether for loss of profit or otherwise) costs,expenses or other claims for compensation whatsoever whether caused by the negligence of Optisavers, its employees or agents or otherwise, which arise out of or in connection with your use of this website.

Any typographical, clerical or other error or omission in any page posted on this website shall be subject to correction or deletion (as appropriate) without any liability on the part of Optisavers.
Optisavers Opticians reserves the right to make changes to this website at any time without notice and it is your responsibility to revisit this page from time to time to re-read this notice. Any revised terms shall take effect as at the date of its posting.

The content of this website and your relationship with Optisavers are governed by English law and shall be subject to the exclusive jurisdiction of the English Courts.

This website is subject to the above terms and conditions. If you do not agree to these you must not use this website.